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March 28, 2013
Better Supervision = Better Productivity = Better Profits (Conclusion)

EVANSTON, Ill. — Teaching Latino supervisors how to improve performance in face of customer demands

EVANSTON, Ill. — I once wrote an article titled Training Foreign-Born Hispanics for Supervisory Jobs in the Dry Cleaning Industry due to the need to teach the growing numbers of Latino first-level supervisors how to improve performance in the face of customer demands for high-quality cleaning and next-day service, all at competitive prices.

The article explained how dry cleaners could boost productivity and speed turnaround times by training Hispanic supervisors to adapt the traditional authoritarian Latino leadership style to a U.S. “best practices” mode of supervision. I also discussed the five key elements needed for effective training of Hispanic supervisors.

Here are those elements, and the continued results of the training from six dry cleaners using this approach. Each had four to seven drop-off stores, for customer convenience, feeding their garments to a single central plant.

March 26, 2013
Better Supervision = Better Productivity = Better Profits (Part 1)

EVANSTON, Ill. — Teaching Latino supervisors how to improve performance in face of customer demands

EVANSTON, Ill. — I once wrote an article titled Training Foreign-Born Hispanics for Supervisory Jobs in the Dry Cleaning Industry due to the need to teach the growing numbers of Latino first-level supervisors how to improve performance in the face of customer demands for high-quality cleaning and next-day service, all at competitive prices.

The article explained how dry cleaners could boost productivity and speed turnaround times by training Hispanic supervisors to adapt the traditional authoritarian Latino leadership style to a U.S. “best practices” mode of supervision. I also discussed the five key elements needed for effective training of Hispanic supervisors.

Here are those elements, and the results of the training from six dry cleaners using this approach. Each had four to seven drop-off stores, for customer convenience, feeding their garments to a single central plant.

September 18, 2009
From Crisis Comes Rebirth

Recently, many successful drycleaners have found themselves back at work in a very real sense of the word. It wasn’t a matter of choice; it was necessary for them to do hands-on labor to ensure the survival of the business.

Owners of small operations may have filled in at the drycleaner’s position or at the front counter to make ends meet. Larger operators may have taken over a supervisor’s responsibilities. The largest found themselves spending more time pouring over financial statements to find ways to cut costs.

December 5, 2007
Two Die Attempting to Clean Solvent Tank

LINDEN, N.J. — Two workers died while attempting to clean an industrial-sized chemical holding tank at a commercial launderer and drycleaner in Linden, N.J., late last week.

The victims were found face-down in the empty 20,000-gallon tank at North East Linen Co., formerly known as Morey La Rue Laundry & Dry Cleaning. The men had apparently been overcome by fumes from laundry chemical residues.