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December 18, 2012

CONCORD, N.C. — Party clothes can produce great income if you earn customer’s respect, build reputation for reliability

CONCORD, N.C. — In order to honor reader requests and continue a tradition, this month’s column addresses some of the more common “land mines” awaiting the professional cleaner during the holiday period.

Party clothes can be a great source of income if you have earned the respect of potential customers and have built a reputation for reliable stain removal.

OIL AND BUTTER

When tablecloths and napkins containing oil and butter are put away, those substances will oxidize. This type of stain is relatively easy to remove when treated early, but the stain will turn deep yellow to brown over time.

Treat oxidized oil with paint-oil-grease remover (POG) on the dry side. Allow the garment to sit for at least an hour before dry cleaning as normal. If this procedure fails to completely remove the stain, repeat it. If the stain still remains, your last option is using KOH solution, made by mixing one-quarter tablespoon of potassium hydroxide into a quart of butyl alcohol. Apply the KOH solution on the dry side and allow the garment to sit for an hour. Tamp and re-clean the area to remove the remaining stain.

October 16, 2012

CONCORD, N.C. — Without a reliable foundation in spotting basics, everything else contains unnecessary risk of failure or damage

CONCORD, N.C. — I have found that it is worthwhile to review the spotting basics from time to time. Without a reliable foundation, everything else contains unnecessary risk of failure or damage. But when information is applied through thought and effort, success is easily achieved.

CATEGORIES OF STAINS

Stains can be divided into four general categories: solvent-soluble, chemically soluble, water-soluble, and insoluble.

Solvent-soluble stains are those that will be totally removed by the solution used in the dry cleaning machine. As the number of choices for a cleaning solution has increased, the definition of a solvent-soluble stain has become a product of experience. With variations in chemical content comes a trade-off in the machine between being garment-friendly and being stain-aggressive. Typically, solvent-soluble stains come from light oils and greases that are uncontaminated with carbon or graphite.

April 17, 2012

CONCORD, N.C. — POGs, tannin, light-colored clothing and silk

CONCORD, N.C. — A reader recently sent me an e-mail that contained several questions. I’ve decided that I’m going to use it as the basis of this month’s column, because the problems cited are common to many operations and my comments should provide guidance and options in your stain-removal efforts.

Q: I use _____ as my POG and lately it’s been leaving a chemical stain (ring) on the clothing that I dry clean…

A: Most paint, oil and grease removers (POG) should easily flush in the drycleaning system. The vast majority of POG can be divided into those that are based in alcohol and others that have an “oily” base (OTPR). It is important to know the contents of any chemical stain-removal agent, as some combinations of fiber, fabric and dye are extremely sensitive to the alcohol (pH).

When used on the dry side, POG is effective on chemically soluble stains such as cosmetics, paint and grease as well as aiding in the removal of difficult solvent-soluble stains. POG is generally ineffective on water-soluble stains.

February 21, 2012

CONCORD, N.C. — There are times when quality stain removal comes down to a series of little things. And there are times when the difference in returning a garment to the customer with traces of the stain vs. exceeding the customer’s expectations hinges on applying a slightly different tool or technique.

Here are some items that you can add to your stain removal toolbox easily and inexpensively:

COTTON SWABS

Cotton swabs are a helpful addition to any spotting board. These swabs are absorbent and free of pigment. By lightly rubbing a slightly damp swab on a garment or its trim, you can test dyes for bleeding.

Cotton swabs are ideal for applying bleaches (especially titanium dye stripper) at the spotting board. A swab will allow you to remove fugitive dye in close areas without fear of drips or contacting undesired areas.

WOODEN TOOTHPICKS

A wooden toothpick allows a spotter to precisely apply a minimum amount of bleach/dye stripper. It can be used to great advantage to restore your customer’s garments and to enhance your reputation.

January 30, 2012

SAN FRANCISCO — You may be experiencing pangs of envy as you congratulate this year's Plant Design Awards winners. A new plant can be a tremendous asset, but an existing plant can feel new again with some focused effort. Relatively minor revisions can improve productivity, boost morale, increase throughput and enhance profit.

Here are 10 ways to renew your existing plant:

10. REMOVE THE CLUTTER

Overcome the “pack rat” tendency to hold on to everything. This is a huge challenge for frugal owners, but clearly most excess/old equipment will never be re-activated. Even if you operate duplicate equipment and keep the defunct piece for parts, can the usable parts be more orderly?

How often have the boxes stored in the out-of-the-way places been opened? Do you know what they contain? Why are the contents being saved? Do they have any value that can be captured by use or sale?

Removing excess unused items of all kinds provides light, air and floor space for productive use and shows an organized approach to operating your business.

September 27, 2011

CONCORD, N.C. —  I was interviewed recently for one of those all-too-common consumer reports on drycleaning. The reporter recounted horror stories at the cleaners. Soon, she hit a nerve: “My mom said that cleaners used to get out stains, but today they just make excuses.”

I sincerely hope that she is not referring to your operations. The technical side of garment cleaning carries as much importance to your success as do your promotional efforts. A reputation for poor quality and indifferent service will render each dollar you spend on advertising worthless.

I often hear that two stains—soy sauce and balsamic vinaigrette—are “impossible” to remove. Not true. Armed with knowledge and by giving a little effort, you can remove them and enhance your professional reputation.

August 1, 2011

CONCORD, N.C. — The stain-removal seminar was arranged for operators with less than 18 months experience. Just back from a break, I had started my discussion of tannin stain removal. After going through the protocol for the first time, a lady raised her hand and stood. With the conviction of a Baptist minister, she said, “You can’t do that.”

I asked her to explain. “They told me that the stains all come out in the cleaning machine,” she said. “You are wasting time and money. You can’t stay in business spending that much time on a garment.”

I wish that what she said was true. If it were that easy, a lot more people would succeed in the industry. But there will always be garments that demand more time and attention to clean.

April 5, 2011

CHICAGO — Wherever I go these days, I no longer get questions about removing customers’ stains, I’m asked about correcting “in-house” stains. Drycleaners want to know how to remove the stains that weren’t there when the customer dropped off the garment.

CHICAGO — Wherever I go these days, I no longer get questions about removing customers’ stains, I’m asked about correcting “in-house” stains. Drycleaners want to know how to remove the stains that weren’t there when the customer dropped off the garment.

April 2, 2010

I just finished the last stain-removal test necessary to requalify for the Award of Excellence (AOE), a voluntary certification that helps cleaners distinguish themselves while demonstrating a commitment to the industry, the community and continuing education.

This year, the swatches — on white silk with a plain weave — were stained with nail polish, coffee with cream, ink, egg, spaghetti sauce, and red wine. These are stains every cleaner should be able to remove.

January 13, 2010

Q: I recently had a “lipstick load.” Since I had to work on each piece, it took me hours to restore the entire load. Is there an easier way to handle the mess that results when accidentally running a load with ink or lipstick?

August 26, 2009

I’m sure she was once a beauty queen, and she’s still stunning in her designer blouse and pants. It just takes her a little more time to maintain the image she saw in the mirror back in 1989.

Thanks to the miracle of cosmetic chemistry, she has resources — foundation, blush, eye shadow, mascara, lipstick, nail polish and more. They’re part of many women’s daily routines, and they’re found on the garments we clean.

July 22, 2009

Ever wish you could steam the wrinkles out of a suede or leather garment? Even though I’ve advised against it in the past, you can!

In the past, I’ve explained that pressing suede and leather garments with a hand iron is almost exactly like pressing cloth garments. And in the case of a steam/air form finisher, you can use the same techniques you would use in form-finishing cloth garments such as coats and jackets — including the steam cycle.

February 27, 2009

The ad promotes outdoor weddings by a lake. It doesn’t mention anything about geese, or what they might leave behind on the shore. Traditional wedding dresses are white, and many have long trains. Outside, lakeshore, geese, long train, white… “Does anyone know a professional drycleaner?!”

November 14, 2008

I’ve always said that if people could hit their mouths, I would go broke. And as we approach the season of family gatherings around the table, I’d like to address the stains we see year after year during the holidays.

These stains can (and should) be removed in the normal course of caring for a garment. Most are “combination” stains. Approached with the proper sequences and spotting protocols, these stains can be removed quickly and with a minimum of risk to the garment’s integrity.

October 17, 2008

Is business down? Are expenses piling up and cash reserves low? Is your frustration level off the charts? It may be time to make some tough decisions.

One alternative is to lay off staffers. But another strategy might be more palatable for your operation and anyone in it who’s anxious to keep their job: going to a four-day workweek. Reducing wages and FICA costs 20% might just be what your company needs to get through tough times.

October 10, 2008

I’m amazed at the reaction of some “cleaners” when they first realize that stain removal is as much an art as it is a science. But one must have the science mastered before crossing over to the “artist” side of the profession.

August 29, 2008

Q: I’m having difficulty spotting pigment-printed fabrics. They always seem to lose color.

A: Pigment-printed fabrics are created by mixing a powdered coloring agent (pigment) and an adhesive binding agent to the surface of a fabric using a variety of printing techniques. The print is then cured to make the design permanent. If the binding agent is mixed correctly, and if the print is cured for the proper amount of time, the print won’t “crock” off or fade during the drycleaning process.

April 30, 2008

Q: I’m having difficulty removing grass stains. I’ve used various tannin formulas, but there is still a green residue. Is there a better way to treat these stains?

A: Although grass is generally classified as a tannin (vegetable-based) stain, it often can’t be removed with a tannin formula alone.

April 9, 2008

There it is, all right. It’s a stain. The garment would look better without it. That’s why the customer brought it to you, the drycleaner. The vision the customer sees in their mind’s eye is of a pristine, like-new garment.

January 30, 2008

Whether the plant is an established hub of the community or a vanguard of new development, each of the runners up in American Drycleaner's 47th Annual Plant Design Awards displayed improved efficiencies, outstanding aesthetics and exceptional comfort. Congratulations to the 10 Merit Award-winning plants!

Admiral Cleaners, Annapolis, Md.

August 1, 2007

There are certain rules that must be followed when cleaning clothes — whether you use perc, high-flashpoint hydrocarbons, GreenEarth, water or whatever.

First, the clothes need to be classified into lights and darks, heavyweights and lightweights, fragile or special-care items, degree of soil, and of course, bleeders. Once the loads are assembled, they should be checked to see if they need any type of pretreatment.

December 5, 2006

Amyl acetate is a dry-side agent that is much more aggressive in certain respects than either VDS or POG. It’s important to have amyl acetate on the spotting board, since it helps dissolve stains that usually aren’t dissolved by other dry-side agents. Many spotters don’t use amyl acetate because they don’t understand its purpose.

Amyl acetate has an aroma similar to bananas and is often referred to as “banana oil.” Spotters also confuse amyl acetate with acetic acid and acetone.

December 5, 2006

Amyl acetate is a dry-side agent that is much more aggressive in certain respects than either VDS or POG. It’s important to have amyl acetate on the spotting board, since it helps dissolve stains that usually aren’t dissolved by other dry-side agents. Many spotters don’t use amyl acetate because they don’t understand its purpose.

Amyl acetate has an aroma similar to bananas and is often referred to as “banana oil.” Spotters also confuse amyl acetate with acetic acid and acetone.