There’s been a lot of talk about change lately — especially among the politicians competing to represent us. And for many years, industry leaders have been saying that drycleaners need to “change with the times.” But what does that mean?
Doesn’t it mean your customers have changed? But they haven’t, have they? They still wear clothes, make them dirty, drop them off, pick them up and start the cycle over again. Nothing has changed — or has it?