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December 3, 2012

RALEIGH, N.C. — Dry cleaners either not seeing major impact or somehow offsetting additional costs of hanger tariffs: analyst

RALEIGH, N.C. — Financial information company Sageworks reports that privately owned dry cleaners and launderers anticipating higher costs for hangers due to anti-dumping tariffs are either not yet seeing a major impact or are somehow offsetting the additional costs, based on preliminary analysis.

Trade rulings this summer regarding steel wire hangers made in Vietnam as well as similar tariffs on hangers made in Taiwan could push hanger costs higher.

“Whatever may happen to their costs going forward, our data doesn’t show that increasing costs have been much of a problem for private dry cleaners or laundry services in the past few years,” says Sageworks analyst Libby Bierman. “Profit margins have been increasing or at least holding steady for the past few years.”

There has been an emphasis on recycling programs to help alleviate cleaners’ hanger expenses. For example, members of the Drycleaning & Laundry Institute have reportedly recycled 25 million hangers.

May 17, 2012

LOS ANGELES — Many beginning to see businesses return to better times

LOS ANGELES — Every four years around this time, the same question comes up: are you better off today than you were four years ago?

Well, let me be frank. The last four years have been difficult. I was 51, now I’m 55. I don’t know anyone who doesn’t like 51 better. Then, I had black hair; now, I’m losing the black and losing the hair.

And it was exactly four years ago this month that I decided to leave my lucrative career as a personal manager for actors, writers, comedians and directors to join my wife in manufacturing and distributing reusable drycleaning garment bags.

Things went pretty much haywire right from the start: we made our first sale about the exact same time as the banking, housing and financial bubbles burst. The loans we were counting on to grow our business were now unattainable: banks simply stopped lending.

April 23, 2012

NEW YORK, N.Y. — Demolition and removal of contaminated soil on tap

NEW YORK, N.Y. — The U.S. Environmental Protection Agency (EPA) has finalized its plan to demolish a building, dig up contaminated soil and sediment, and treat the ground water at the Crown Cleaners of Watertown Inc. Superfund site in Herrings, N.Y.

The soil and sediment are contaminated with volatile organic compounds (VOC) and polycyclic aromatic hydrocarbons, and the ground water is contaminated with VOC from past operations at this former paper bag manufacturing, laundry and dry cleaning facility.

“EPA’s work at the site during the next phase of the cleanup is a step forward in our effort to protect the health of people who live or work near this abandoned facility,” says Judith A. Enck, EPA regional administrator. “Removing contaminated materials and cleaning up the ground water will reduce the health risks from this site.”

April 5, 2012

PEMBROKE, Mass. — The dry cleaner should resolve to make up the lost customer by

PEMBROKE, Mass. — Dry cleaners lose customers all the time. There’s a fight and the cleaner knows the customer will never come back.

A wholesale account calls to complain about pricing and announces it will find somewhere else to do business.

A customer is so annoyed that the cleaner didn’t have the order ready as promised that she’ll never be seen again.

Most dry cleaners shrug, and say they’ll do better next time. They also feel they tried their best and nothing more could be done.

This is the wrong approach. The dry cleaner should resolve to make up the lost customer by replacing her with new business. In fact, this should become the dry cleaner’s mantra: I will not let business go without replacing it.

This tactic will stop you from accepting of whatever the market brings, and could propel you forward. It should. This practice could be called “determined progress.”

June 8, 2011

Thank you to the more than 700 drycleaners and distributors who have visited our cramped 10-by-10-foot booth.

Thank you all for validating our decision to create a pouch for hangers. Your enthusiastic response has been thrilling to us.

Thank you to everyone who not only wanted a sample of our new shirt box bag, but proudly displayed it as you continued to walk the convention floor.

March 8, 2011

CHICAGO — More than half (53.6%) of the operators surveyed in this month’s Wire say they plan to attend this year’s Clean Show, set for June 6-9, 2011 in Las Vegas.

CHICAGO — More than half (53.6%) of the operators surveyed in this month’s Wire say they plan to attend this year’s Clean Show, set for June 6-9, 2011 in Las Vegas.

Many are looking forward to the industry’s biggest convention and exhibition. “I always come back from a show with new ideas and a renewed zest for the business,” says one operator.

February 10, 2011

CHICAGO — A drycleaner’s priorities often seem to be in a constant state of flux. Not long ago, everyone was saying you had to have a website. Today, you’ll hear that you have to be on Facebook and Twitter. Wow, when are you supposed to do the drycleaning?

Times change, customers change, and their preferred methods of communication change. Our methods of marketing, advertising, promotion, and delivery also must change, but we still have to find the time to clean clothes.

January 20, 2011

CHICAGO — Sometimes we revel in the failures of others. We say things like “I knew they couldn’t do it,” “I was sure they’d fail” or “I told you it wouldn’t work.” These comments build our confidence in our own opinions and may improve others’ perceptions of our abilities. It’s human nature and we can’t resist it, but there may be more we can learn from these experiences.

December 14, 2010

CHICAGO — More drycleaners are saying “‘Tis the season!” instead of “Bah, Humbug!” this year, according to this month’s Wire survey. The vast majority of respondents (79.5%) decorated their stores to help spread the holiday cheer, while only one in five (20.5%) did not.

“I’m feeling very blessed to have a business [and] a roof over my head,” one respondent says. “This is not the time to feel down. We have so much to be grateful for.”

December 1, 2010

CHICAGO — Enough from the national press! If someone dies, they cover it. If there’s violence, they cover it. If the economy crashes and burns, they cover it. But if there’s slow, localized economic improvement, they don’t cover it. 

If we rely on television and newspapers to tell us what to do next, we’re in trouble. It’s up to us to anticipate the future and begin to move forward. We are the experts in our own markets, and should know what to expect from them.

October 26, 2010

HENDERSONVILLE, N.C. — With the race for North Carolina’s 11th Congressional District coming down to the wire, House minority whip Eric Cantor (R-Va.) joined local drycleaner Jeff Miller on the campaign trail.

Miller, longtime operator of Miller’s Fine Drycleaning, is challenging incumbent Heath Shuler (D-N.C.) of Waynesville for the seat, which represents most of the state’s western tip. The No. 2 Republican in the House appeared with Miller at a rally last week in Hendersonville.

October 15, 2010

QUESTION 5: Have operators improved the public perception of drycleaning in the last decade, and what can they do to improve that image going forward? Is being “green” part of it?

May 24, 2010

WASHINGTON — The Small Business Lending Fund Act, a $30 billion proposal by President Barack Obama to spur lending to small businesses, cleared the House Financial Services Committee this week. The 42-23 party-line vote garnered no Republican support.

September 4, 2009

The Clean Executive Committee (CEC) would like to thank all of those who made Clean ’09 an unqualified success! First and foremost, thank you to the nearly 10,000 textile and garment care professionals who spent time, money and energy to attend this year’s show in New Orleans.

May 6, 2009

To travel or not to travel — that is the question. To visit and investigate the latest equipment or not; that is the question. To buy or not to buy; that is the question.

Operators ask themselves these questions every time a Clean Show approaches. For some, there’s no doubt whether or not they can attend this year — they can’t; the economy is just too weak right now, and their plants are only eking by.

February 11, 2009

WASHINGTON — An $838 billion economic stimulus bill backed by the White House narrowly advanced in the Senate Monday over strong Republican opposition. The vote was 61-36, one more than the 60 needed to move forward. Democratic leaders promise to deliver the emergency legislation to President Barack Obama for his signature in a few days, after the House negotiates a final compromise on the bill.

December 16, 2008

CHICAGO — Three out of five (59.3%) drycleaners say they plan to build or renovate at least one plant or store in 2009, according to the most recent survey appearing in the Wire, American Drycleaner’s e-mail newsletter. About a third (31.5%) don’t have any plans for a plant project, and 9.3% aren’t yet sure.

September 19, 2008

Do you ever take time to analyze why you lose accounts? The exercise might be instructive — you might discover a problem of which you hadn’t been aware, and be able to take corrective action against it.

You could find out that one of your drop stores or a single counter shift is responsible for more than its share of losses. You might even be able to point to a single employee who causes the lion’s share of the problems.

August 8, 2008

I visited a fairly new drycleaner recently, and what I saw there shocked me. A young couple owned the store. The wife stayed at the counter, and the husband processed the work in back. When a second counterstaffer helped a customer, the wife came forward and manned the cash register. When it happened a second time, I blinked hard.

July 17, 2008

For certain operations in today’s economy, shrinking may be the first and best step toward growing stronger and more profitable. The strategy is contrary to the basic principles of entrepreneurial capitalism and its basic philosophy: “Grow or die.”

In general, the strategy flies in the face of standard operating procedure, but today’s environment offers less-than-standard operating conditions. Today, many people face unique circumstances that may also relate to drycleaning operations.

May 21, 2008

You may not be familiar with the hemispheres of the brain, but generally speaking, the left side of the brain performs certain functions and the right side performs others. Sometimes they work together, but not always.

Why is this important to managing a drycleaning operation? Because today, the challenges aren’t always easy to solve. To address them, you may require a new way of understanding the business environment.

March 24, 2008

WASHINGTON, D.C. — The U.S. Environmental Protection Agency (EPA) moved to strengthen air-quality standards earlier this month to cut levels of ground-level ozone (O3), or smog. The new rule establishes a new limit of 75 ppb, down from 85 ppb.

Though the new rule shaves just 10 ppb from the old standard, it will quadruple the number of counties exceeding mandated limits. Groups representing children and the elderly had pressed for an even lower limit of 60 ppb.

December 19, 2007

There’s no good reason for you to do a budget. You understand your business’ history. Your labor costs and rents probably won’t change (much), and they’re the biggest cost items you have. And if nothing is going to change, it’s a waste of valuable time and effort.

Before moving on, though, you may want to think about why other successful companies work through the budget process. They don’t want to waste their time any more than you do — maybe there’s something to it after all.

December 3, 2007

Lee Iacocca just came out with a new book, Where Have All The Leaders Gone? In it, he defines his “Nine Cs” of leadership. They are, he says, Curiosity, Creativity, Communication, Character, Courage, Conviction, Charisma, Competence and Common Sense.

Since Iacocca has proven to be one of our nation’s greatest managers, first as president of Ford Motor Co. and later as the brilliant turnaround CEO of Chrysler Corp., we should listen to what he says. I would like to examine his first C in this article, Curiosity.