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Content about Social Issues

May 14, 2013

CHICAGO — Nearly two-thirds of dry cleaners have given pay raises on individual basis in last six months

CHICAGO — A majority of dry cleaners report they have given raises in the last six months, according to data from this month’s unscientific American Drycleaner Wire survey.

When asked if they’ve reviewed employee compensation in the last six months, 64.7% of respondents replied yes, saying they “raised pay on an individual basis,” while 23.5% “raised pay across the board.” Only 11.8% replied no, saying that they “did not raise pay.”

Coinciding with this trend, more than half of cleaners (52.9%) report that they pay their employees more than other plants in their market area. Roughly 41% of respondents have kept their pay rates about the same as other area plants. Just 5.9% report paying their staffers less than other plants in their area.

Just 17.6% of respondents report having had to lay off employees in the last 12 months for financial reasons.

April 29, 2013

FAIRFAX, Va. — Has spent majority of 33-year career in senior management positions

FAIRFAX, Va. — Reid Bechtle is the newly appointed chief executive officer for ZIPS Dry Cleaners, the Mid-Atlantic dry cleaning franchise chain has announced.

This comes on the heels of the company’s recent acquisition by JPB Capital Partners, a Maryland-based private equity firm that makes control investments in lower-middle market companies located primarily in the Mid-Atlantic and Southeast United States.

“ZIPS is the perfect opportunity to work with a proven franchisor and enhance a franchise network that is poised for aggressive growth,” Bechtle says. “Together with JPB Capital Partners, I look forward to moving ZIPS Dry Cleaners through its next phase of growth, including improved execution of the existing system and further geographic expansion of the concept.”

April 8, 2013

SAN FRANCISCO — Gather for three days of networking, presentations around industry, general business best practices

SAN FRANCISCO — America’s Best Cleaners (ABC) Affiliates from across the United States gathered in Scottsdale, Ariz., last month for three days of networking and presentations around industry and general business best practices.

The March 13-15 meeting included presentations by consultants from various industries and businesses that support dry cleaning, as well as a tour of local Affiliate Z Cleaners’ new production facility and a dinner hosted by Frank Dubasik of Metalprogetti.

Speakers included Nicholas Regine, technical design and application specialist from Swarovski Crystals, who discussed the latest trends in fashion embellishments and application techniques. He also talked about how Swarovski supports ABC Affiliates across the country and applied a custom ABC’s crystal transfer to a shirt owned by ABC’s executive director, Christopher White.

April 3, 2013

CHICAGO — Banks commonly refuse to indemnify companies for funds stolen from commercial accounts

CHICAGO — Quick. Easy. Efficient. Who doesn’t love online banking? Be aware, though, of the danger: Hackers can access your account, drain your funds and threaten the survival of your business.

The risk is growing. Cyber attacks increased some 24% in the first half of 2012 over the same period the previous year, according to a new report from security firm Symantec. Reason? “Any time the economy goes down, white collar crime goes up,” says Bill McDermott, CEO of Atlanta-based McDermott Financial Solutions. “We’re seeing an increase in corporate account takeovers. It’s a huge problem.”

Banks commonly refuse to indemnify companies for funds stolen from commercial accounts. “A lot of people have the misunderstanding that banks offer to business accounts the protection offered to consumers,” says McDermott. “In fact, banks will not hold business account holders harmless for losses from cyber-fraud.”

April 2, 2013

CHICAGO — Banks commonly refuse to indemnify companies for funds stolen from commercial accounts

CHICAGO — Quick. Easy. Efficient. Who doesn’t love online banking? Be aware, though, of the danger: Hackers can access your account, drain your funds and threaten the survival of your business.

The risk is growing. Cyber attacks increased some 24% in the first half of 2012 over the same period the previous year, according to a new report from security firm Symantec. Reason? “Any time the economy goes down, white collar crime goes up,” says Bill McDermott, CEO of Atlanta-based McDermott Financial Solutions. “We’re seeing an increase in corporate account takeovers. It’s a huge problem.”

Banks commonly refuse to indemnify companies for funds stolen from commercial accounts. “A lot of people have the misunderstanding that banks offer to business accounts the protection offered to consumers,” says McDermott. “In fact, banks will not hold business account holders harmless for losses from cyber-fraud.”

March 28, 2013

EVANSTON, Ill. — Teaching Latino supervisors how to improve performance in face of customer demands

EVANSTON, Ill. — I once wrote an article titled Training Foreign-Born Hispanics for Supervisory Jobs in the Dry Cleaning Industry due to the need to teach the growing numbers of Latino first-level supervisors how to improve performance in the face of customer demands for high-quality cleaning and next-day service, all at competitive prices.

The article explained how dry cleaners could boost productivity and speed turnaround times by training Hispanic supervisors to adapt the traditional authoritarian Latino leadership style to a U.S. “best practices” mode of supervision. I also discussed the five key elements needed for effective training of Hispanic supervisors.

Here are those elements, and the continued results of the training from six dry cleaners using this approach. Each had four to seven drop-off stores, for customer convenience, feeding their garments to a single central plant.

February 20, 2013

ARDMORE, Pa. — Package renews more than 50 temporary tax breaks through 2013

ARDMORE, Pa. — The so-called “fiscal cliff” tax package recently signed into law renewed more than 50 temporary tax breaks through 2013, saving individuals and businesses an estimated $76 billion. For the owners and operators of small- and medium-sized dry cleaning businesses, there is good news and bad news contained in the fiscal cliff tax laws.

First, the good news: greater certainty in taxes. The owners and operators of dry cleaning businesses have grown used to many longstanding tax breaks but they also have had to get used to the uncertainty of whether they will be renewed each year.

On the downside, in addition to a 3.8% Net Investment Income (NII) tax and a 0.9% Additional Medicare tax that, thanks to the Health Care and Education Reconciliation Act of 2010, began in 2013, many dry cleaners and laundry owners discovered they are subject to new taxes. Single individuals with incomes above the $400,000 level and married couples with income higher than $450,000 will pay more in taxes in 2013.

February 19, 2013

ARDMORE, Pa. — Package renews more than 50 temporary tax breaks through 2013

ARDMORE, Pa. — The so-called “fiscal cliff” tax package recently signed into law renewed more than 50 temporary tax breaks through 2013, saving individuals and businesses an estimated $76 billion. For the owners and operators of small- and medium-sized dry cleaning businesses, there is good news and bad news contained in the fiscal cliff tax laws.

First, the good news: greater certainty in taxes. The owners and operators of dry cleaning businesses have grown used to many longstanding tax breaks but they also have had to get used to the uncertainty of whether they will be renewed each year.

On the downside, in addition to a 3.8% Net Investment Income (NII) tax and a 0.9% Additional Medicare tax that, thanks to the Health Care and Education Reconciliation Act of 2010, began in 2013, many dry cleaners and laundry owners discovered they are subject to new taxes. Single individuals with incomes above the $400,000 level and married couples with income higher than $450,000 will pay more in taxes in 2013.

February 12, 2013

CHICAGO — More than 60% use video cameras and 50% use alarm systems to deter crime in their businesses

CHICAGO — Google the terms “dry cleaner” and “robbed” and you’re likely to find several news reports of incidents that have occurred in the last month or so. Yes, dry cleaners’ cash business can be an attraction for robbers, and minimally staffed drop stores can be targeted.

In this month’s AmericanDrycleaner.com Wire survey, members of the trade audience were asked if any of their stores had ever been victimized by criminals. Nearly 43% of respondents said their businesses had been victimized in the past.

Of those incidents, 83.3% involved an “in-person robbery of cash or merchandise” and 66.7% involved a “property crime such as burglary or vandalism.” One-third of respondents also said someone in their store had been involved in a “physical assault or serious violent crime” or “another type of crime,” including receiving counterfeit bills. Just 16.7% said they had been victimized by a “fraud or confidence game that cheated the business.”

January 28, 2013

CHICAGO — Unemployment rate remains unchanged in the final month of 2012

CHICAGO — DECEMBER SAW THE NATION’S ECONOMY adding another 160,000 jobs, although the unemployment rate remained at 7.8%, according to the U.S. Bureau of Labor Statistics. Job numbers increased in the healthcare, food service, construction, and manufacturing industries.

“December’s report marks 34 straight months of private-sector job growth, which have added close to 5.8 million jobs,” says Secretary of Labor Hilda L. Solis. “For nearly three years, steady gains have occurred across different sectors of the economy, and December finishes a strong year of consistent growth with average increases of about 160,000 private-sector jobs per month in 2012.”

THE NON-MANUFACTURING SECTOR ALSO GREW in December for the 36th consecutive month, according to the latest Institute for Supply Management’s Non-Manufacturing Report on Business, with a report of 56.1% in December, which was 1.4 percentage points higher than the November figure.

December 6, 2012

CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections

CHICAGO — The fall 2012 couture and ready-to-wear shows in Milan, New York and Paris offered up a variety of elegant, self-assured looks that were, for once, neither shockingly over-the-top nor snoozingly sedate. If anything, designers refined and reiterated the trends of the prior year, putting a pause on the march of style as if to say that these are the new staples, and all hell can break loose next season.

That’s not to say that the new fall styles are easy-care—they aren’t. Designers opted for some of the most difficult constructions and embellishments for this year’s collections, ensuring that what was once the reserve of the fashion revolutionary will soon be the purview of the mall and the middle class.

Fluorescent furs, mannish, matchy pantsuits, and origami-style outerwear are just a few of the trends that are moving quickly from catwalk to street, meaning that dry cleaners will soon face the specific challenges they pose—if they aren’t facing them already.

December 4, 2012

CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections

CHICAGO — The fall 2012 couture and ready-to-wear shows in Milan, New York and Paris offered up a variety of elegant, self-assured looks that were, for once, neither shockingly over-the-top nor snoozingly sedate. If anything, designers refined and reiterated the trends of the prior year, putting a pause on the march of style as if to say that these are the new staples, and all hell can break loose next season.

That’s not to say that the new fall styles are easy-care—they aren’t. Designers opted for some of the most difficult constructions and embellishments for this year’s collections, ensuring that what was once the reserve of the fashion revolutionary will soon be the purview of the mall and the middle class.

Fluorescent furs, mannish, matchy pantsuits, and origami-style outerwear are just a few of the trends that are moving quickly from catwalk to street, meaning that dry cleaners will soon face the specific challenges they pose—if they aren’t facing them already.

November 29, 2012

CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections

CHICAGO — The fall 2012 couture and ready-to-wear shows in Milan, New York and Paris offered up a variety of elegant, self-assured looks that were, for once, neither shockingly over-the-top nor snoozingly sedate. If anything, designers refined and reiterated the trends of the prior year, putting a pause on the march of style as if to say that these are the new staples, and all hell can break loose next season.

That’s not to say that the new fall styles are easy-care—they aren’t. Designers opted for some of the most difficult constructions and embellishments for this year’s collections, ensuring that what was once the reserve of the fashion revolutionary will soon be the purview of the mall and the middle class.

Fluorescent furs, mannish, matchy pantsuits, and origami-style outerwear are just a few of the trends that are moving quickly from catwalk to street, meaning that dry cleaners will soon face the specific challenges they pose—if they aren’t facing them already.

November 27, 2012

CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections

CHICAGO — The fall 2012 couture and ready-to-wear shows in Milan, New York and Paris offered up a variety of elegant, self-assured looks that were, for once, neither shockingly over-the-top nor snoozingly sedate. If anything, designers refined and reiterated the trends of the prior year, putting a pause on the march of style as if to say that these are the new staples, and all hell can break loose next season.

That’s not to say that the new fall styles are easy-care—they aren’t. Designers opted for some of the most difficult constructions and embellishments for this year’s collections, ensuring that what was once the reserve of the fashion revolutionary will soon be the purview of the mall and the middle class.

Fluorescent furs, mannish, matchy pantsuits, and origami-style outerwear are just a few of the trends that are moving quickly from catwalk to street, meaning that dry cleaners will soon face the specific challenges they pose—if they aren’t facing them already.

November 14, 2012

NEW YORK CITY — Will premiums go down? Will it be easier to shop for insurance? Will available policies offer better coverage?

NEW YORK CITY — It’s the nation’s most comprehensive health insurance reform since Medicare. And it’s been endorsed as constitutional by the U.S. Supreme Court.

Now, how will the Patient Protection and Affordable Care Act (PPACA) affect your dry cleaning business? Will your premiums go down? Will it be easier to shop for insurance? Will the available policies offer better coverage? And will you be protected from those profit-busting price hikes that so often occur when one employee in a small group gets seriously ill?

We’ll answer your most important questions at the end of this article. Here’s one thing to get out of the way first, though: No employer will be required to provide health insurance. However, some employers, as you will see, will pay penalties if they do not provide insurance and their employees decide to buy insurance from the new statewide insurance pools.

October 11, 2012

CHICAGO — State of economy most influential issue in helping them choose

CHICAGO — If U.S. voters agree with the majority of dry cleaners who responded to this month's AmericanDrycleaner.com Wire survey, Mitt Romney will be elected the 45th president of the United States next month.

Nearly 62% of dry cleaners polled in the anonymous, unscientific survey say they are supporting the Republican ticket of Romney and running mate Paul Ryan. Roughly 24% are supporting Democratic incumbents Barack Obama and Joe Biden, and the remaining 14.3% are not sure at this time. No one who took the survey said they would not be voting for president, or that they are supporting a third-party or write-in candidate.

In comparison, four years ago, 80.8% of dry cleaners supported Republicans John McCain and Sarah Palin to only 14.1% for Obama/Biden and 5.1% for third-party or write-in candidates.

October 3, 2012

CHICAGO — Some indicators continue to show economic improvement, with consumer confidence gaining slightly

CHICAGO — ECONOMIC ACTIVITY CONTINUED TO IMPROVE in July and early August, according to the 12 Federal Reserve Districts in the latest Beige Book report from the Board of Governors of the Federal Reserve System.

Nine districts report modest economic growth, with two reporting slow growth and the 12th indicated mixed reports with some slowdown.

Retail activity, including car sales, had increased since the previous report, although the districts showed only slight increases. Several districts – Boston, New York, Richmond, Atlanta, Minneapolis and San Francisco – indicated that tourism was on the upswing.

The tourism increase was backed by a report from the U.S. Department of Commerce’s International Trade Administration. International visitors, according to the commerce report, have spent more than $82 billion on U.S. travel and tourism-related products since the first of the year, an increase of 11% from this time last year.

September 11, 2012

LONG BEACH, Calif. — Make sure your message is where the people are

LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry Association, was given a daunting task: to capture the audience’s attention during the final hour of a regional dry cleaning and laundry trade show in sunny Southern California.

But his task was no more challenging than one faced by every dry cleaner: to successfully market his or her store(s) in an environment where potential customers have access to information almost instantaneously and from a variety of sources.

On top of all the other “hats” that a dry cleaner “wears”—customer service, maintenance, production, human resources, accounting—he or she can add one more hat to that mix: director of marketing, Wallace told attendees of Fabricare 2012.

“You work incredibly hard for your business, but the fact of the matter is things have changed. … We’re all trying to reinvent ourselves on the fly, trying to deal with the new marketplace. I think that trying to come to grips with some of the new marketing techniques is really an important part of that overall process.”

August 7, 2012

CINCINNATI — More than 1,000 eye injuries occur in U.S. workplaces every day: OSHA

CINCINNATI — According to the Occupational Safety and Health Administration (OSHA), more than 1,000 eye injuries occur in U.S. workplaces every day.

“Oftentimes, eye injuries can be prevented, or in many cases minimized,” says Nancy Petersen, senior marketing manager, First Aid & Safety, Cintas. “Understanding the causes of these injuries and ways to reduce their occurrence and impact will benefit both workers and businesses.”

Cintas offers these tips for promoting eye safety:

IDENTIFY WORKPLACE HAZARDS

Eye injuries can be caused by many different hazards, including chemical exposure or contact with work equipment. Conduct a safety walk-through to locate areas and tasks that pose as risks to workers.

SELECT APPROPRIATE EYEWEAR

Eyewear must protect against the specific hazards employees will encounter and be properly fitted to the individual. Since different styles have varying levels of comfort and must help protect certain eye dangers, purchase multiple types of eyewear, including prescription lenses for workers who require them.

July 11, 2012

CINCINNATI — How to successfully integrate new hazcom system in your dry cleaning operation

CINCINNATI — Cintas Corp., a provider of first aid and safety products, has released its top tips for businesses impacted by the Globally Harmonized System (GHS) requirements for chemical classification and labeling. The new system will require millions of businesses and employees nationwide to be retrained on hazard communication.

“Hazardous-chemical information needs to be communicated to any employee who is exposed to or works with chemicals—even bleach,” says John Amann, vice president, First Aid & Safety, Cintas. “With GHS affecting over 5 million businesses, it is important that all employees are trained and understand the upcoming changes to chemical safety so businesses can keep workers safe and maintain OSHA compliance.”

The top tips for transitioning to GHS include:

UPDATE YOUR WRITTEN SAFETY PROGRAM

Anytime a safety standard is created or updated, written programs must be changed to include guidelines for complying with the regulation. Update your written program to incorporate GHS in all of your current hazard communication protocols.

July 3, 2012

CHICAGO — Survey: Only 59% of Americans are saving for retirement

CHICAGO — Despite the unrelenting flow of advice from people who ought to know, huge numbers of Americans just aren’t facing the truth about retirement. It would seem that those of us who are systematically planning and saving for a comfortable retirement are on the road to becoming a distinct minority.

Adding to the growing body of evidence of this national lethargy is data from the latest annual survey on retirement preparation conducted by Employee Benefit Research Institute (EBI), a non-profit organization. EBI has been gathering this data for 22 consecutive years. Among the findings of its 2011 survey:

June 14, 2012

CHICAGO — Being team player, having positive attitude also rank high

CHICAGO — Dry cleaners find dependability to be a highly valued trait in their employees, according to the results of this month’s AmericanDrycleaner.com Wire survey.

Roughly 42% of managers who responded to the survey say dependability is the trait they value most in an employee. Next most valued is being a team player and having a positive attitude, each selected by 20.8% of respondents.

Other traits that respondents value are trustworthiness (8.3%), and likability and taking direction (4.2% each).

Managers are less in agreement about the undesirable trait that is the surest way for an employee to tick them off. No. 1 is not working well with others, chosen by 23.8%. A close second, at 19%, is being unreliable. Equal shares of 14.3% dislike instances in which employees are unmotivated, disloyal, or don’t follow the rules. Lacking initiative was deemed most undesirable by 9.5%, while the remaining 4.8% chose “other.”

April 11, 2012

WASHINGTON — What does the EPA’s classification of perc as a “likely human carcinogen” mean for the future of the solvent

WASHINGTON — When the U.S. Environmental Protection Agency (EPA) posted the final health assessment for tetrachloroethylene—also known as perchloroethylene, or perc—to its Integrated Risk Information System (IRIS) database in February, it deemed the chemical to be a “likely human carcinogen.”

The assessment replaces the 1988 IRIS assessment for perc and for the first time includes a hazard characterization for cancer effects. The assessment underwent several levels of rigorous, independent peer review including: agency review, interagency review, public comment, and external peer review by the National Research Council, according to the EPA, and all major review comments were addressed.

The Halogenated Solvents Industry Alliance says 70% of U.S. commercial dry cleaners use perc; EPA estimates the total number to be 27,000. So what does this development mean for the future of the industry’s preferred solvent?

April 3, 2012

CHICAGO — If there is one investment philosophy that approaches universal agreement among financial advisers, it’s the need for careful diversification in every portfolio in order to minimize risk

CHICAGO — If there is one investment philosophy that approaches universal agreement among financial advisers, it’s the need for careful diversification in every portfolio in order to minimize risk, but exactly what does diversification mean, and how can you tell if your investments are truly diversified?

One popular TV show on finances features a segment called “Am I Diversified?” in which viewers call in, give the host their top five holdings and the host lets them know if they are properly diversified. According to Jason Whitby, MBA, CFA®, CFP®, AIFA®, senior financial adviser with Miami-based Investor Solutions, it’s not that simple. “The idea of five-stock diversification is mostly refuted by the financial community,” he says, “which tends to agree that the number of individual stocks needed for diversification is actually closer to 30.”