The other day, I was visiting a drycleaning plant when a maintenance man arrived to fix a dryer. The drycleaner snapped at him, saying something like, “Sure took you long enough to get here.” Then he mumbled something about not being able to get good service anymore.
The incident made me think about my experience in dealing with service personnel. In my sideline business as an H&R Block tax preparer, Robert, the company’s computer-repair person, and I have become friends.
