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Content about Management Files

April 30, 2012

ARDMORE, Pa. — Are certain expenditures currently deductible or must they be capitalized

ARDMORE, Pa. — In an effort to resolve the controversy over whether certain expenditures made by a drycleaning business are currently deductible as repair expenses, or whether they must be capitalized and deducted over the life of the underlying business asset, the Internal Revenue Service has finally released new regulations.

The IRS’s long-awaited expanded regulations for determining whether an expense must be capitalized because it betters or improves tangible business property or equipment, restores it, or adapts it to a new and different use, will have a significant impact on every drycleaning business that acquires, produces, or improves its tangible property. 

In addition to clarifying and expanding the current rules, the new regulations create “bright-line” tests for applying the repair-or-capitalize standards, provides guidance for accounting for—and disposing of—repaired property, as well as clarifying other aspects of the repair/capitalize dilemma.

April 26, 2012

ARDMORE, Pa. — Are certain expenditures currently deductible or must they be capitalized

ARDMORE, Pa. — In an effort to resolve the controversy over whether certain expenditures made by a drycleaning business are currently deductible as repair expenses, or whether they must be capitalized and deducted over the life of the underlying business asset, the Internal Revenue Service has finally released new regulations.

The IRS’s long-awaited expanded regulations for determining whether an expense must be capitalized because it betters or improves tangible business property or equipment, restores it, or adapts it to a new and different use, will have a significant impact on every drycleaning business that acquires, produces, or improves its tangible property. 

In addition to clarifying and expanding the current rules, the new regulations create “bright-line” tests for applying the repair-or-capitalize standards, provides guidance for accounting for—and disposing of—repaired property, as well as clarifying other aspects of the repair/capitalize dilemma.

April 19, 2012

DOLTON, Ill. — Workplace violence policy can protect employees and employer

DOLTON, Ill. — Property rights and gun rights are in an intensifying conflict over whether employers can prohibit employees from having guns on company property, according to a recent National Federation of Independent Business (NFIB) magazine article. The conundrum is what business owners should do, regardless of which side of the fence they sit upon concerning firearms.

Having a workplace violence policy can protect employers against legal action. You and your business must have written proof that you’ve taken steps to keep employees safe. I’m not a legal expert but I do watch out for firearms legislation that may affect me now or in the future; I do not want my firearms banned or confiscated because of some technical infraction.

April 5, 2012

PEMBROKE, Mass. — The dry cleaner should resolve to make up the lost customer by

PEMBROKE, Mass. — Dry cleaners lose customers all the time. There’s a fight and the cleaner knows the customer will never come back.

A wholesale account calls to complain about pricing and announces it will find somewhere else to do business.

A customer is so annoyed that the cleaner didn’t have the order ready as promised that she’ll never be seen again.

Most dry cleaners shrug, and say they’ll do better next time. They also feel they tried their best and nothing more could be done.

This is the wrong approach. The dry cleaner should resolve to make up the lost customer by replacing her with new business. In fact, this should become the dry cleaner’s mantra: I will not let business go without replacing it.

This tactic will stop you from accepting of whatever the market brings, and could propel you forward. It should. This practice could be called “determined progress.”

April 3, 2012

CHICAGO — If there is one investment philosophy that approaches universal agreement among financial advisers, it’s the need for careful diversification in every portfolio in order to minimize risk

CHICAGO — If there is one investment philosophy that approaches universal agreement among financial advisers, it’s the need for careful diversification in every portfolio in order to minimize risk, but exactly what does diversification mean, and how can you tell if your investments are truly diversified?

One popular TV show on finances features a segment called “Am I Diversified?” in which viewers call in, give the host their top five holdings and the host lets them know if they are properly diversified. According to Jason Whitby, MBA, CFA®, CFP®, AIFA®, senior financial adviser with Miami-based Investor Solutions, it’s not that simple. “The idea of five-stock diversification is mostly refuted by the financial community,” he says, “which tends to agree that the number of individual stocks needed for diversification is actually closer to 30.”

March 27, 2012

SAN FRANCISCO — About 2% separates our industry’s average utility cost and the benchmark, which equates to another $20,000 of profit per $1 million of sales

SAN FRANCISCO — Small businesses are generally not very resource-efficient. This is certainly true of drycleaning and laundry plants. The differential between our industry’s average utility cost and the benchmark utility cost as a percentage of sales is approximately 2%, which equates to an additional $20,000 of profit per $1 million of sales. That is a savings worth pursuing.

The easiest way to reduce this expense is to have professionals conduct an energy audit. Often, your utility provider offers this service free. If that is not the case in your area, there are professional energy consultants who perform the same service and get paid a percentage of your resulting cost savings.

EFFICIENCY CHECKLIST

A myriad of resources exist on the subject, some of which are referenced later in this article. You are probably familiar with the basics of energy and resource efficiency, but the following “Efficiency Checklist” may be helpful as a refresher.

General:

• Track your resource usage

• Compare your usage to industry benchmarks

March 6, 2012

CHICAGO — It’s important to know the difference between full-service and discount brokers

CHICAGO — If you’re one of the millions of Americans who own stocks and bonds, it’s a good bet that you maintain those investments in a brokerage account. Keeping physical possession of stock or bond certificates in this digital age makes about as much sense as stuffing cash under the mattress.

But opening a brokerage account was only your first decision. These days, you must also decide whether to go with a so-called full-service broker or a discount broker, and it’s important to understand the difference.

Discount brokers such as TD Ameritrade, E*TRADE, Charles Schwab and others typically charge between $2 and $20 for individual online trades; full-service brokers such as Merrill Lynch, Morgan Stanley and others charge as much as 10 to 15 times that much. While competition has caused many full-service brokers to reduce commissions lately, on average, you'll still pay $100-$150 for an average trade done through the typical full-service (translation: full-price) broker. And it doesn’t stop there.

March 1, 2012

PEMBROKE, Mass. — A customer walks into your store and says a few words to the counter person. Your employee enacts some business: looks up an order, takes in money, pulls the order off the rack and hands it to the customer, or checks the status of an item. Then the customer leaves.

This exchange is typically brief—three to five minutes at most—but it is the most important few minutes for you and your customer.

This time of customer/employee interaction is an opportunity for your business to shine or to disappoint. It is how the customer forms his/her opinion of his/her dry cleaner. The customer walks out with answers to these questions:

February 28, 2012

SAN FRANCISCO — The lifestyle changes of consumers (most notably more casual attire), their extremely hectic lifestyles that limit time and/or desire to run errands, and the downward economic pressure in general have all been factors in the search for alternative profit centers to maintain the economic health of the fabricare industry.

I’m going to address some of the alternatives that are contributing to the sales and profit of cleaners. It is important to remember that any and all of them take careful planning and execution to be successful.

DISASTER RESTORATION

Disaster restoration divisions, with their large orders on the positive side, and the uncertainty of demand on the negative side, have been a common and welcome addition to many companies.

Anyone considering entering this business for the first time is advised to thoroughly research the required initial investment, potential challenges of collection, and the extremely aggressive competition in the sales process. If these factors are manageable, a professional team is required to make this business a success.

January 30, 2012

SAN FRANCISCO — You may be experiencing pangs of envy as you congratulate this year's Plant Design Awards winners. A new plant can be a tremendous asset, but an existing plant can feel new again with some focused effort. Relatively minor revisions can improve productivity, boost morale, increase throughput and enhance profit.

Here are 10 ways to renew your existing plant:

10. REMOVE THE CLUTTER

Overcome the “pack rat” tendency to hold on to everything. This is a huge challenge for frugal owners, but clearly most excess/old equipment will never be re-activated. Even if you operate duplicate equipment and keep the defunct piece for parts, can the usable parts be more orderly?

How often have the boxes stored in the out-of-the-way places been opened? Do you know what they contain? Why are the contents being saved? Do they have any value that can be captured by use or sale?

Removing excess unused items of all kinds provides light, air and floor space for productive use and shows an organized approach to operating your business.

January 5, 2012

CHICAGO — If the crazy ups and downs in the stock market these days have you feeling a little dazed, you have lots of company. For many savers and investors, trying to find a safe haven for whatever cash is left in their portfolios has become a top priority. Unfortunately, investing cash these days is no less daunting than investing in the stock market.

If you have a brokerage account, there’s a good chance that your broker has recommended that any cash in your account be swept automatically into a money market fund. These so-called “sweep” accounts currently hold billions of dollars — money that is probably doing a lot more good for the brokerage firms than for their customers. Money market funds, on average are paying about 0.03% interest (that’s three one-hundredths of 1% — a paltry $30 interest per year for every $100,000).

Most banks offer money market deposit accounts, which are similar to money market funds but differ in several important ways.

January 4, 2012

PEMBROKE, Mass. — Tax time is here again. Before I give you some tax tips, I want to tell you to pay your fair taxes. I know that not all of you do.

Having said that, you should take full advantage of legitimate deductions.

Some Available Deductions

Basically, profit determination is a process of starting with revenue and deducting all expenses and costs from all activity that went into creating that inflow stream. Any amount of expenditure is deductible if it helped you, in any way, shape or form, to run your business.

Don’t forget to include:

January 3, 2012

PEMBROKE, Mass. — Tax time is here again. Before I give you some tax tips, I want to tell you to pay your fair taxes. I know that not all of you do.

While visiting a dry cleaner’s store, he said to me, “I pay myself a salary of $25,000, $500 a week. But I can’t make it on that. So I take another $20,000 out of here,” pointing to his cash register.

I looked around his small shop. This owner has worked hard 15 years to make his living. He’s doing no more business now than he was a decade ago, and he still does the lion’s share of volume himself. He works 50-55 hours a week processing clothes.

I ask myself, has he not progressed because he skims the top? Is he not interested in building a business? Is his only goal to make a living?

Would it have been different if he drew a fair salary, paid his fair share of taxes, and stayed focused on the business? I can’t say for certain, but I bet his unwarranted withdrawals have had something to do with his lack of progress.

December 20, 2011

SAN FRANCISCO — What a year it has been! Much about 2011 was erratic—the economy, sales trends, financial markets, even the weather. Plus, there were asteroids headed for earth, natural (and man-made) disasters, industry consolidation … and the necessity to proactively sell our services.

The uncertainty created by all these events affected our customers as well as our businesses. It has made budgeting and goal setting for the coming year a greater challenge than ever.

Although there were strong signs of improvement, there are no guarantees for 2012. If you feel that 2011 drove you to be reactive instead of proactive, now is the time to create your strategic and tactical plans for the year ahead.

Planning for the Future

As a business owner, you have worked to improve your efficiency, but this may not be enough to generate distinctive competitive advantages.

December 14, 2011

EVANSTON, Ill. — As we predicted here several months ago (Could The Unions Still Clean Up?), the National Labor Relations Board (NLRB) is continuing its pro-union agenda with the same thunder as a battleship blasting a broadside.

On June 21, the NLRB published the proposed changes it wants in rules governing union representation elections. When adopted, these rules will make the jobs of union organizers easier by handcuffing management and fast-tracking representation elections in which a company’s employees vote whether or not they wish to unionize.

Following the defeat in Congress of the Employee Free Choice Act, which would have allowed “card check unionization” and eliminated nearly all representation elections, union leaders are trying a different way to reach their easy organizing goals. They know “if you can’t legislate, regulate.” And the NLRB regulates labor relations in America.

December 12, 2011

EVANSTON, Ill. — As we predicted here several months ago (Could The Unions Still Clean Up?), the National Labor Relations Board (NLRB) is continuing its pro-union agenda with the same thunder as a battleship blasting a broadside.

On June 21, the NLRB published the proposed changes it wants in rules governing union representation elections. When adopted, these rules will make the jobs of union organizers easier by handcuffing management and fast-tracking representation elections in which a company’s employees vote whether or not they wish to unionize.

Following the defeat in Congress of the Employee Free Choice Act, which would have allowed “card check unionization” and eliminated nearly all representation elections, union leaders are trying a different way to reach their easy organizing goals. They know “if you can’t legislate, regulate.” And the NLRB regulates labor relations in America.

December 7, 2011

CHICAGO — The filing deadline for 2011 federal income taxes is not far off, but you still have time to make sure you’ve done everything you can to keep Uncle Sam’s paws off as much of your money as possible. Here are some last-minute ways to do that by reducing your 2011 income tax bill:

Often-Overlooked Deductions

Many easily overlooked miscellaneous expenses are deductible as long as they add up to at least 2% of your adjusted gross income. Grouping them can help you meet the threshold. Here are some miscellaneous items you may have overlooked:

December 5, 2011

CHICAGO — The filing deadline for 2011 federal income taxes is not far off, but you still have time to make sure you’ve done everything you can to keep Uncle Sam’s paws off as much of your money as possible. Here are some last-minute ways to do that by reducing your 2011 income tax bill:

Save More for Retirement

One of the most important tax-savings steps you can take is contributing the maximum to your 401(k) or other tax-deferred retirement plan. If you haven’t done so, max out your retirement savings now by bringing your contribution up to the legal limit. For 2011, you may put as much as $16,500 into a 401(k), 403(b) or 457 plan. If you’re over age 50, you may add an additional $5,500.

Every dollar you contribute means you will pay less income tax. Except for Roth IRAs, all contributions to tax-deferred retirement plans are tax-deductible in the tax year for which you make your contribution.

If you can’t come up with the maximum, bump up your contribution as much as you possibly can. It may seem painful now, but you’ll benefit greatly in the future.

November 28, 2011

SAN FRANCISCO — Since the November/December issue of American Drycleaner features fashion and fabricare, it might be opportune to examine the impact of the haute couture runway fervor on the day-to-day business of dry cleaning.

GOOD FOR BUSINESS

The obvious effect of the fashion previews is to help us determine what challenges may lay ahead in caring for the fashions that eventually arrive in our stores. The more important influence is likely much greater. Being attuned to fashion and the interests of passionate fashionistas is good for your business. And the fashion industry is the most direct path to reach these desirable, fashion-obsessed consumers.

The elusive next generation of young dry cleaning customers avidly follows fashion trends via all media, including electronic and print magazines. Fashion influence will direct them to your doors (or vans).

November 22, 2011

PEMBROKE, Mass. — Raises are not exactly a hot topic these days, particularly in the dry cleaning industry. But here is a story of something that happened to a young person I know, and it’s worth reading.

This person—we’ll call her Liz—had been working at a dry cleaner for a year when she asked for a raise. She wasn’t the usual type of worker. She was a college graduate who had taken a lowly job at a two-plant, four-store chain in the hopes that she would move up the ladder. The owner, a sharp businessman, realized her worth and didn’t want to lose her. He sensed that she could grow to become one of his top managers. On the other hand, business was down. There were no raises.

The owner called Liz into his office and closed the door. “Liz, these are hard times. My business is down 10%. I’m hard up against all my costs. Things will improve, but not tomorrow or the next day. On the other hand, you’re a good worker. So I’m giving you a 50-cents-an-hour raise because you’ve asked for one and because you’re been a loyal employee. And, finally, I don’t want to lose you.

October 25, 2011

CHICAGO — When it comes to investing your money, there’s more than enough pessimism to go around, and nowhere is it easier to find than in today’s municipal bond market. Many state and local municipalities are facing the toughest budget problems they have ever seen. California, Illinois and New Jersey are among the states wrestling with money woes. Major cities such as Philadelphia, Atlanta, and Columbus, Ohio, are on a long list of municipalities looking at major tax increases and/or cutting of services and personnel as a last resort for rising above an enveloping debt crisis.

Marilyn Cohen, president and CEO of Envision Capital Management, describes the current bond market as “the biggest slow-motion train wreck I've ever seen.”

October 19, 2011

ARDMORE, Pa. — Thanks to the 100% “bonus” depreciation write-offs created by the Tax Relief, Unemployment Insurance Reauthorization and Job Creation Act of 2010, many dry cleaning businesses are discovering that capital investments in equipment, machinery and other business assets are more affordable today than ever before. Remember, however, the 100% bonus depreciation write-off is available only for qualifying purchases made by dry cleaning plants and businesses in 2011.

Those dry cleaners that have hesitated or postponed making capital investments because of the recent economic downturn might now want to consider how the combined use of incentives and the 100% bonus depreciation can substantially reduce the cost of capital investments. Even funding those new-equipment purchases is easier—at least for a while.

October 18, 2011

ARDMORE, Pa. — Thanks to the 100% “bonus” depreciation write-offs created by the Tax Relief, Unemployment Insurance Reauthorization and Job Creation Act of 2010, many dry cleaning businesses are discovering that capital investments in equipment, machinery and other business assets are more affordable today than ever before. Remember, however, the 100% bonus depreciation write-off is available only for qualifying purchases made by dry cleaning plants and businesses in 2011.

Those dry cleaners that have hesitated or postponed making capital investments because of the recent economic downturn might now want to consider how the combined use of incentives and the 100% bonus depreciation can substantially reduce the cost of capital investments. Even funding those new-equipment purchases is easier—at least for a while.

October 13, 2011

SAN FRANCISCO — Why would you want to share information with employees? When times are tough, you keep the bad news, tight cash flow and potential layoffs all to yourself. When times are good, you want more of the money for yourself, repay your own debts, make up for the tight times and then think about growing and reinvesting again. On the other hand, we’ve all heard that sharing information with employees is a good idea. What’s the scoop?

THE HERE AND NOW

There may be times when growth is spectacular or, alternatively, sales drop dramatically, but neither of those conditions dominates right now. The more common situation today is to have a few days or weeks that are better than the last two years because of your sales efforts. If those efforts fall off, volume falls off a bit.