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March 12, 2013
Restoration Services: When Disaster Strikes (Part 1)

CHICAGO — Long an offshoot, restoration has come into its own as add-on that can eclipse core dry cleaning business

CHICAGO — A late-night fire scorches a two-story home, but firefighters are able to douse the flames before the structure is destroyed. Still, the smoke and water damage is extensive. Now, in his time of greatest need, the homeowner turns to his insurance company to begin the process of getting his family’s lives back to normal.

So, who does the insurance provider turn to at a time like this? It’ll call in contractors to see about repairing and/or rebuilding the structure, but before that can happen, something has to be done about the family’s personal belongings. Can they be saved? Are they worth saving?

That’s when the smart adjuster calls in a dry cleaner that specializes in restoring garments and soft goods. Long an offshoot of dry cleaning, restoration has come into its own as the add-on that can easily eclipse the core business.

September 20, 2012
Filing an Insurance Claim

RONKONKOMA, N.Y. — In a catastrophic situation, dry cleaners aren’t like every other business

RONKONKOMA, N.Y. — Ever wonder what it would be like to sell something that no one wants to use? Insurance is something that the customer hopes (and usually believes) they will never use. Unfortunately, disasters happen, and that’s when we need our insurance most.

The hours following a disaster can be stressful and heartbreaking, but your insurance company is there to help you get through it quickly and with as little loss of business as possible.

What should you do if you have to file an insurance claim? The procedure is similar no matter what type of claim: property, bailee, sign, auto, etc. But in a catastrophic situation, dry cleaners aren’t like every other business. Most businesses, at time of loss, are not dealing with customers’ claims in addition to their own needs.

Here are some tips to working through your insurance claim:

Document the Damage — Take photos of the damaged property immediately, even if it’s with your cell phone. The key in dealing with any insurance claim is documentation. Document everything from the very start.