‘My coat was soft and smooth when I left it for cleaning, and now it’s rough and stiff, and feels awful. What did you do to my expensive cashmere? It’s ruined.”
Let’s hope you never have to face an irate customer over the appearance of a napped fabric such as camel’s hair or cashmere. Napping is the process of producing a surface finish in which the fiber ends are raised to the surface of the fabric — some surface fibers stand up, rather than lay flat as in a plain weave.