The drycleaning business is a tricky one. Largely, it’s doing the same thing day after day, and doing it well. Unfortunately, owners are often lulled into a repetitive mentality: Go in, look at the work, get it done, deal with disgruntled customers and go home.
Successful drycleaners take that extra step. They think about what they’re doing and try to come up with improvements; the really good ones come up with solutions. The three clever solutions we’ll examine in this issue show just how ingenious drycleaners can be.