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May 17, 2011
Treating Springtime Stains

CHICAGO — Every season brings a unique set of stains to the garment-care professional. Spring typically finds customers venturing outside again to do yardwork, household repairs, and shop for summer wardrobes. When customers try to make themselves, their yards and their homes look better, stains often result.

April 23, 2010
Excellence in Stain Removal, Part 2

The Clothing Care Council (CCC) offers every drycleaner an opportunity to distinguish himself or herself with the voluntary Award of Excellence (AOE) certification program. This month, I’ll cover the second half of AOE’s stain-removal test, which features egg, red wine and spaghetti-sauce stains on swatches of plain white silk.

EGG

April 22, 2009
How Can I Remove Easter-Egg Dyes Consistently?

Q: Easter is always the time I get lots of frilly, child-sized dresses with smudgy pastel stains on their sleeves and bodices, which I can only assume resulted from these girls dying eggs or eating dyed eggs in their Sunday best. I’ve had good luck and bad removing these stains, and every time I can’t remove the stains, the parents complain that they can’t pass these special dresses on to other kids. What’s the secret to getting rid of these stains completely, every time?

December 19, 2008
Make Stains Vanish without a Trace

Exceeding customer expectations is about taking the time to do things right. It’s about spending the time necessary to remove the last traces of a stain. It’s about knowing how to get out of trouble when the garment doesn’t respond as expected, and having the knowledge to go beyond what your competition can do. If your best isn’t good enough, the customer is going to look somewhere else.

October 31, 2007
Handling The

How often have you refused to accept a garment that is extremely soiled — so badly soiled that no one wants to touch it?

While visiting a drycleaning plant recently, I was asked for an opinion on how to process three untouchable garments. Each item arrived in a plastic bag, tied at the top to help contain its odor. The articles had been accepted from three different customers who had signed consent forms. Here’s what happened.

July 25, 2007
How Do I Handle A Red Wine Stain?

Q: What's the best procedure for handling red wine spillage on cotton blends that include stretchy material, such as a cotton/elastic blend or a cotton/spandex blend?

A: Follow the procedure below until the stain is removed. Repeat a step if the stain responds to it. If the fabric contains spandex, test it first with heat on an unexposed area and look for puckering or fabric distortion.

Stain removal procedure:
1. Spray area with a fine mist of water.