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Content about Disinfectants

April 23, 2010

The Clothing Care Council (CCC) offers every drycleaner an opportunity to distinguish himself or herself with the voluntary Award of Excellence (AOE) certification program. This month, I’ll cover the second half of AOE’s stain-removal test, which features egg, red wine and spaghetti-sauce stains on swatches of plain white silk.

EGG

April 22, 2009

Q: Easter is always the time I get lots of frilly, child-sized dresses with smudgy pastel stains on their sleeves and bodices, which I can only assume resulted from these girls dying eggs or eating dyed eggs in their Sunday best. I’ve had good luck and bad removing these stains, and every time I can’t remove the stains, the parents complain that they can’t pass these special dresses on to other kids. What’s the secret to getting rid of these stains completely, every time?

December 19, 2008

Exceeding customer expectations is about taking the time to do things right. It’s about spending the time necessary to remove the last traces of a stain. It’s about knowing how to get out of trouble when the garment doesn’t respond as expected, and having the knowledge to go beyond what your competition can do. If your best isn’t good enough, the customer is going to look somewhere else.

March 12, 2008

I just happened to be at the counter when I saw the lady get out of her car. I saw that look on her face — but was pretty sure I hadn't taken her candy.

It turned out that her husband had given her the forest-green silk outfit for their anniversary. But when she showed it to me, the jacket was lime-green under the arms. She had worn it with only a scarf on one of those unseasonably warm November days.

July 25, 2007

Q: What's the best procedure for handling red wine spillage on cotton blends that include stretchy material, such as a cotton/elastic blend or a cotton/spandex blend?

A: Follow the procedure below until the stain is removed. Repeat a step if the stain responds to it. If the fabric contains spandex, test it first with heat on an unexposed area and look for puckering or fabric distortion.

Stain removal procedure:
1. Spray area with a fine mist of water.