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November 20, 2012
Pre-Spotting Step Toward Better Cleaning

CONCORD, N.C. — Pre-treatment of stains will immediately increase quality of your cleaning process

CONCORD, N.C. — Many owners believe that pre-spotting is totally unnecessary. The continued evolution of the dry cleaning system allows for much better cleaning by machine than my father ever could have imagined. But this has led many cleaners to adopt an attitude of accepting any stains that do not come out in the dry cleaning machine and returning the garment—usually with a “Sorry” tag.

A “Sorry” tag is a poor advertisement for an operation that presents itself as a professional garment-care service.

Anyone who chooses to be a student of the cleaning industry can prosper by removing stains others routinely return to the customer. Knowledge, effort and experience effectively reduce fear of failure.

The customer brings his or her garments to a professional cleaner to have the stains removed. Any stains that remain in the garment make it appear to be unclean to that customer. No amount of advertising and no reduced pricing structure can sustain an operation that develops a reputation for poor quality. Developing the habit of selectively pre-spotting garments is a step toward improved cleaning.

October 16, 2012
Brush Up on the Basics

CONCORD, N.C. — Without a reliable foundation in spotting basics, everything else contains unnecessary risk of failure or damage

CONCORD, N.C. — I have found that it is worthwhile to review the spotting basics from time to time. Without a reliable foundation, everything else contains unnecessary risk of failure or damage. But when information is applied through thought and effort, success is easily achieved.

CATEGORIES OF STAINS

Stains can be divided into four general categories: solvent-soluble, chemically soluble, water-soluble, and insoluble.

Solvent-soluble stains are those that will be totally removed by the solution used in the dry cleaning machine. As the number of choices for a cleaning solution has increased, the definition of a solvent-soluble stain has become a product of experience. With variations in chemical content comes a trade-off in the machine between being garment-friendly and being stain-aggressive. Typically, solvent-soluble stains come from light oils and greases that are uncontaminated with carbon or graphite.

June 11, 2008
The Right Tools for The Job

As I entered the parking lot, I was impressed. An outer parcel in a strip shopping center, the plant couldn’t be more than two years old. The building was red brick, aluminum and glass. It was obviously designed and built from the ground up to restore textiles efficiently and effectively, and I was envious of the owner.