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Operations

the high road

Do Something ... Anything

LOS ANGELES — Efficiency is also about getting things done faster, easier and with less stress LOS ANGELES — The editorial director for American Drycleaner asked...

the numbers

The Numbers: Positive Outlook for Unemployment, Consumer Spending, GDP

CHICAGO — January ’s unemployment rate dropped to 8.3% CHICAGO — JANUARY’S UNEMPLOYMENT RATE dropped to 8.3%, according to the U.S. Department of...

your money

Brokerage Services Brush-Up

CHICAGO — It’s important to know the difference between full-service and discount brokers CHICAGO — If you’re one of the millions of Americans who...

howard scott: industry observations

Eliminate Aggravating Traits in a Dry Cleaner Clerk

PEMBROKE, Mass. — A customer walks into your store and says a few words to the counter person. Your employee enacts some business: looks up an order, takes in money,...

Adding Alternative Profit Centers to Your Dry Cleaning Business

SAN FRANCISCO — The lifestyle changes of consumers (most notably more casual attire), their extremely hectic lifestyles that limit time and/or desire to run errands...

spotting tips

Simple Additions to Stain-Removal Toolbox

CONCORD, N.C. — There are times when quality stain removal comes down to a series of little things. And there are times when the difference in returning a garment to...

the high road

Loyal Team May Be Best Profit Center

LOS ANGELES — During that first hard year of building my personal management company, I had lunch with Michael Levine, a celebrity publicist who seems to show up on...

numbers

The Numbers: Unemployment, Mortgage Applications, U.S. Competitiveness

CHICAGO — DECEMBER FOUND THE U.S. UNEMPLOYMENT rate dropping to a nearly three-year low of 8.5%, with non-farm payrolls increasing by 200,000 in the month alone,...

management strategies

Make Your Existing Plant New Again

SAN FRANCISCO — You may be experiencing pangs of envy as you congratulate this year's Plant Design Awards winners. A new plant can be a tremendous asset, but an...

the high road

Right to Represent

LOS ANGELES — Those who know I spent 25 years in show business often ask why I’d ever leave show business for dry cleaning. And they get one of three answers...

spotting tips

New Year Brings Holiday Stains

CONCORD, N.C. — A new year brings new opportunities for those prepared to take advantage. You’re no doubt heard the saying, “Foolishness is continuing to...

numbers

The Numbers: Unemployment, Mortgage Applications, Pending Home Sales

CHICAGO — Helping to ring in a better new year are the Federal Reserve Board, the nation’s unemployment numbers and job growth, mortgage applications, and...

your money

Where to Find a Safe Haven

CHICAGO — If the crazy ups and downs in the stock market these days have you feeling a little dazed, you have lots of company. For many savers and investors, trying...

Fight Trim and Pay Fair Share of Taxes (Part 2 of 2)

PEMBROKE, Mass. — Tax time is here again. Before I give you some tax tips, I want to tell you to pay your fair taxes. I know that not all of you do. Having said...

Fight Trim and Pay Fair Share of Taxes (Part 1 of 2)

PEMBROKE, Mass. — Tax time is here again. Before I give you some tax tips, I want to tell you to pay your fair taxes. I know that not all of you do. While visiting...

management strategies

Learning Valuable Lessons from Wild ’N’ Crazy 2011

SAN FRANCISCO — What a year it has been! Much about 2011 was erratic—the economy, sales trends, financial markets, even the weather. Plus, there were asteroids...

spotting tips

Take Care of ‘Little Things’ for Greater Stain Removal Success

CONCORD, N.C. — When I’m around fabricare colleagues, they often say a certain competitor “just doesn’t know how much he doesn’t know,...

NLRB logo

Battleships, Broadsides and the NLRB (Part 2 of 2)

EVANSTON, Ill. — As we predicted here several months ago (Could The Unions Still Clean Up?), the National Labor Relations Board (NLRB) is continuing its pro-union...

NLRB logo

Battleships, Broadsides and the NLRB (Part 1 of 2)

EVANSTON, Ill. — As we predicted here several months ago (Could The Unions Still Clean Up?), the National Labor Relations Board (NLRB) is continuing its pro-union...

numbers

The Numbers: Jobs Growth Expectations, Mortgage Delinquencies, and Economic Policies

CHICAGO — A new report from NYSE Euronext provides some economic encouragement. Top executives for 62% of public companies and 71% of private firms expect to expand...

tax receipts

Last-Minute Tips to Lower Your 2011 Income Tax Bill (Part 2 of 2)

CHICAGO — The filing deadline for 2011 federal income taxes is not far off, but you still have time to make sure you’ve done everything you can to keep Uncle...

tax return

Last-Minute Tips to Lower Your 2011 Income Tax Bill (Part 1 of 2)

CHICAGO — The filing deadline for 2011 federal income taxes is not far off, but you still have time to make sure you’ve done everything you can to keep Uncle...

haute couture dry cleaning

What’s All the Fuss About Haute Couture?

SAN FRANCISCO — Since the November/December issue of American Drycleaner features fashion and fabricare, it might be opportune to examine the impact of the haute...

payroll books

How to Give a Raise

PEMBROKE, Mass. — Raises are not exactly a hot topic these days, particularly in the dry cleaning industry. But here is a story of something that happened to a young...