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Operations

Management Strategies

Maximizing Your Dry Cleaner’s Value (For a Sale or For Yourself), Part 1

SAN FRANCISCO — If you are not actively selling your business, you are actively re-buying it yourself every day SAN FRANCISCO — Owners often ask how to prepare their dry...

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Filing an Insurance Claim

RONKONKOMA, N.Y. — In a catastrophic situation, dry cleaners aren’t like every other business RONKONKOMA, N.Y. — Ever wonder what it would be like to sell something that no...

Red carpet

Customer Service: Roll Out the Red Carpet (Part 2 of 2)

LONG BEACH, Calif. — Nothing is more integral to a service-oriented business than pleasing customers LONG BEACH, Calif. — Providing good customer service was a common theme...

Red carpet image

Customer Service: Roll Out the Red Carpet (Part 1 of 2)

LONG BEACH, Calif. — Nothing is more integral to a service-oriented business than pleasing customers LONG BEACH, Calif. — Providing good customer service was a common theme...

Brian Wallace

10 Secrets to Promoting Your Cleaner...Now! (Part 2 of 2)

LONG BEACH, Calif. — Make sure your message is where the people are LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry Association, was given a daunting...

social media icons mobile

10 Secrets to Promoting Your Cleaner...Now! (Part 1 of 2)

LONG BEACH, Calif. — Make sure your message is where the people are LONG BEACH, Calif. — Brian Wallace, president/CEO of the Coin Laundry Association, was given a daunting...

Industry Observations

All’s Quiet on the Boring Front

PEMBROKE, Mass. — Hey Mr. Strip Mall Dry Cleaner, try making your storefront expressive PEMBROKE, Mass. — If your dry cleaning shop is in a strip mall, I’m sorry to tell you...

Your Money

Save Now and Minimize the Tax Bite

CHICAGO — If you haven’t yet set up your own retirement savings plan, you can’t afford to delay CHICAGO — Whether you’re just getting started in your dry cleaning business or...

The Numbers

The Numbers: Signs of Slight Economic Expansion, but Consumer Confidence Slips

CHICAGO — Non-manufacturing sector shows growth for 31st consecutive month CHICAGO — THE LATEST BEIGE BOOK REPORT, compiled by the Board of Governors of the...

Management Strategies

Profiling Customers to Increase Your Dry Cleaning Sales and Profit

SAN FRANCISCO — More you know about customers, more you can engage them with services SAN FRANCISCO — The more you know about your customers, the more you can engage them...

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Building Better Business Credit (Part 2 of 2)

ARDMORE, Pa. — What steps can a dry cleaner take to improve the creditworthiness of his/her business? ARDMORE, Pa. — Things go a lot easier when potential lenders, suppliers...

Moneystack image

Building Better Business Credit (Part 1 of 2)

ARDMORE, Pa. — With stronger credit, a business can borrow at a lower cost, with more favorable terms ARDMORE, Pa. — Things go a lot easier when potential lenders, suppliers...

Beyond Compliance

Is Your UST Training Up to Date?

DOLTON, Ill. — State of Illinois notice gives UST facilities three weeks to fulfill training requirements DOLTON, Ill. — During the second week of July, I received a notice...

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Cintas Releases Top Tips for Ensuring Eye Safety

CINCINNATI — More than 1,000 eye injuries occur in U.S. workplaces every day: OSHA CINCINNATI — According to the Occupational Safety and Health Administration (OSHA), more...

Your Money

Money Management Decisions: Think Twice, Act Once

CHICAGO — Six important scenarios you may encounter, and advice to help make the best choice CHICAGO — Life would be easier if you didn’t have to make so many tough business...

Numbers

The Numbers: Opinions Vary on Meaning of Recent Employment Figures

CHICAGO — Most indicators show economic downturn in second quarter CHICAGO — WHILE A POSITIVE SPIN came from Secretary of Labor Hilda Solis in July regarding the...

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Starting Strong: Getting a New Dry Cleaning Plant Up and Running (Part 2)

CHICAGO — Each start-up is unique, but there are basic guidelines to follow CHICAGO — Opening a new dry cleaning business is a big step, whether you’re coming in fresh to the...

opening ceremony

Starting Strong: Getting a New Dry Cleaning Plant Up and Running (Part 1)

CHICAGO — Each start-up is unique, but there are basic guidelines to follow CHICAGO — Opening a new dry cleaning business is a big step, whether you’re coming in fresh to the...

Spotting Tips

White Wine and Word of Mouth

CONCORD, N.C. — Swearing about cleaning results instead of swearing at cleaner CONCORD, N.C. — This is the story of a dress, but not your normal dress. Cleaning this dress is...

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All Night Long at Milt & Edie’s (Part 2 of 2)

BURBANK, Calif. — Business rewards those who interact via social network with free cleaning BURBANK, Calif. — When Milt Chortkoff retired from dry cleaning in 1983, he was an...

Milt & Edie's front entrance

All Night Long at Milt & Edie’s (Part 1 of 2)

BURBANK, Calif. — Single-story powerhouse always trying something new BURBANK, Calif. — When Milt Chortkoff retired from dry cleaning in 1983, he was an old hand at it....

Hazcom pictograms

Tips for Meeting New HazCom Requirements

CINCINNATI — How to successfully integrate new hazcom system in your dry cleaning operation CINCINNATI — Cintas Corp., a provider of first aid and safety products, has...

Industry Observations

Market Research: Take the Time to Stop and Listen

PEMBROKE, Mass. — Be strong enough to take criticism and learn something from it PEMBROKE, Mass. — One of the best ways you can find out what the marketplace thinks of your...

Retirement Planning: Watch Out for Yourself

CHICAGO — Survey: Only 59% of Americans are saving for retirement CHICAGO — Despite the unrelenting flow of advice from people who ought to know, huge numbers of Americans...