Howard Scott
January 3, 2013
PEMBROKE, Mass. — Don’t panic, for an audit doesn’t necessarily mean there is suspicion that you aren’t being forthright
PEMBROKE, Mass. — You open a letter from the IRS: You...
Diana Vollmer
December 27, 2012
SAN FRANCISCO — Isn’t it reasonable that the way the industry was run when you learned the business may need an update?
SAN FRANCISCO — Often, your biggest asset can also be...
Sidney Chelsky
December 20, 2012
TORONTO — The cost of production starts at the cleaner’s front counter
TORONTO — There are dry cleaners that are confused about what to charge for their services, where that...
Martin Young
December 18, 2012
CONCORD, N.C. — Party clothes can produce great income if you earn customer’s respect, build reputation for reliability
CONCORD, N.C. — In order to honor reader requests and...
Jean Teller
December 13, 2012
CHICAGO — Unemployment rate drops to 7.7% in November, marking lowest point since February 2009
CHICAGO — THE UNEMPLOYMENT RATE for November fell to 7.7%, according to the...
Ian P. Murphy
December 6, 2012
CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections
CHICAGO — The fall 2012 couture and ready-to-wear shows in...
Ian P. Murphy
December 4, 2012
CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections
CHICAGO — The fall 2012 couture and ready-to-wear shows in...
Ian P. Murphy
November 29, 2012
CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections
CHICAGO — The fall 2012 couture and ready-to-wear shows in...
Ian P. Murphy
November 27, 2012
CHICAGO — Designers opt for some of most difficult constructions and embellishments for this year’s collections
CHICAGO — The fall 2012 couture and ready-to-wear shows in...
Martin Young
November 20, 2012
CONCORD, N.C. — Pre-treatment of stains will immediately increase quality of your cleaning process
CONCORD, N.C. — Many owners believe that pre-spotting is totally...
Phillip M. Perry
November 14, 2012
NEW YORK CITY — Will premiums go down? Will it be easier to shop for insurance? Will available policies offer better coverage?
NEW YORK CITY — It’s the nation’s most...
Bruce Beggs
November 13, 2012
LONG BEACH, Calif. — A common goal: improving the industry and helping operators learn how to build better businesses
LONG BEACH, Calif. — Mary Scalco, CEO of the Drycleaning...
Phillip M. Perry
November 8, 2012
NEW YORK — Sibling rivalries, parent-child conflicts and charges of nepotism by non-family staff can interfere with any family enterprise
NEW YORK — Family businesses enjoy...
Bill Lynott
November 6, 2012
CHICAGO — A precise knowledge of where you stand will help you make appropriate investment decisions
CHICAGO — As the old saying goes, “knowledge is power.” Arguably nowhere...
Howard Scott
November 1, 2012
PEMBROKE, Mass. — Squeeze out an hour a day for reflection, future strategy, and employee education
PEMBROKE, Mass. — Time—how do you manage it? Seems like a pretty basic...
Diana Vollmer
October 30, 2012
SAN FRANCISCO — Take these steps to become the cleaner of choice for the discriminating customer
SAN FRANCISCO — During visits to couture cleaners in large cities, it is...
Jean Teller
October 25, 2012
CHICAGO — Unemployment rate dropped to 7.8% in September, the lowest since January 2009
CHICAGO — STUNNING FORECASTERS, the unemployment rate dropped to 7.8% in September,...
John Spomar Jr.
October 23, 2012
DOLTON, Ill. — New state law blurs dry cleaner focus on providing good service: Spomar
DOLTON, Ill. — Illinois is once again a leader in making it more difficult to own and...
Carolyn B. Nankervis
October 18, 2012
APPLETON, Wis. — Dry cleaners can use mystery shopping to evaluate, identify and change CSR behaviors at the counter
APPLETON, Wis. — When my husband and I bought our house,...
Martin Young
October 16, 2012
CONCORD, N.C. — Without a reliable foundation in spotting basics, everything else contains unnecessary risk of failure or damage
CONCORD, N.C. — I have found that it is...
Mark E. Battersby
October 10, 2012
ARDMORE, Pa. — Owners, shareholders and partners must decide what will happen to business when no longer in their control
ARDMORE, Pa. — Sooner or later, every dry cleaner...
Mark E. Battersby
October 9, 2012
ARDMORE, Pa. — Owners, shareholders and partners must decide what will happen to business when no longer in their control
ARDMORE, Pa. — Sooner or later, every dry cleaner...
Howard Scott
October 4, 2012
PEMBROKE, Mass. — Bad-mouthing a company or its key individuals is unacceptable employee behavior
PEMBROKE, Mass. — This actually happened to a dry cleaner friend of mine....
Jean Teller
October 3, 2012
CHICAGO — Some indicators continue to show economic improvement, with consumer confidence gaining slightly
CHICAGO — ECONOMIC ACTIVITY CONTINUED TO IMPROVE in...
Bill Lynott
October 2, 2012
CHICAGO — Making investment decisions not as easy these days
CHICAGO — There was a time not so long ago when decision-making for savers and investors was a relatively easy...
